Privacy Policy

We collect information in the following categories:

• Account information — name, email address, and credentials you provide when creating an account or signing in via a third-party provider (e.g. Google).
• Usage data — pages visited, features used, session duration, click events, and browser/device metadata (IP address, browser type, OS version).
• Communications — messages or requests you send us through contact forms or support channels.
• Integration data — when you connect third-party channels (WhatsApp, SMS, voice, etc.), we receive the data necessary to operate those connections on your behalf.
• Cookies and tracking — session cookies, preference cookies, and analytics identifiers. See our Cookie Policy for full details.

We do not knowingly collect personal information from children under 13. If you believe we have inadvertently done so, contact us immediately at privacy@taur.ai.

We collect this information to:

• Create and manage your account and authenticate your identity.
• Deliver, operate, and improve the TAUR platform and its features.
• Respond to your support requests and communications.
• Send service-critical notices (security alerts, policy updates, downtime notices).
• Understand how our services are used so we can improve them.
• Comply with applicable laws and enforce our Terms of Service.

We do not sell your personal data. We do not use your data to train AI models without your explicit consent.

Your information is used solely for the purposes described above. Specifically:

• Service delivery — processing your requests, routing messages through channels, and maintaining your agent configurations.
• Analytics — aggregated, anonymised analytics to understand product usage. We use privacy-respecting analytics tools that do not fingerprint individual users across sites.
• Security — detecting abuse, fraud, and unauthorised access to our systems.
• Legal obligations — retaining records as required by applicable law, and responding to lawful requests from authorities.

We share your data only with:

• Infrastructure providers that host and process our services (subject to data processing agreements).
• Third-party channel providers (e.g. WhatsApp Business API, SMS carriers) strictly to operate the integrations you configure.
• Legal or regulatory bodies when required by law.

We retain your personal data for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymise your personal data within 90 days, except where we are legally required to retain it longer.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (“right to be forgotten”).
• Object to or restrict certain processing.
• Request a portable copy of your data.

To exercise any of these rights, email privacy@taur.ai with “Data Request” in the subject line. We will respond within 30 days.

We implement industry-standard technical and organisational measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. No transmission over the internet is 100% secure; we encourage you to use strong passwords and report any suspected unauthorised access immediately.

Our services may link to third-party sites. This Privacy Policy does not apply to those sites and we are not responsible for their privacy practices.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and, for material changes, notify you by email or a prominent notice on our site.

For privacy enquiries, data access requests, or to request deletion of your personal data, contact:

• Operator: Mutendi Sambaza
• Email: privacy@taur.ai
• General enquiries: hello@taur.ai